- Where do you deliver?
We deliver to a range of areas. Please check our delivery zones to see if we service your location. - Can I choose a specific delivery time?
Currently, we do not offer the option to schedule a specific delivery time. - Currently, we do not offer the option to schedule a specific delivery time.
We offer standard delivery options. - Can I refuse the order upon delivery?
Yes, you can refuse the order at the time of delivery if there is an issue with the product. - Can I place an order from another city or country?
Orders cannot be placed from other countries. We only provide delivery in Abu Dhabi, Dubai, Sharjah, Ajman at this point. - What should I do if I cannot find my delivery area?
If your delivery area is not listed, please contact us for assistance in determining available options. - What is your delivery time?
Delivery times vary based on your location. All orders are generally executed within 24-48 hrs. If there is a delay, someone from our team will contact you. - What if I do not receive my order within the Estimated Arrival Time (ETA)?
If your order is not delivered within the ETA, please contact us so we can investigate and provide an update. - What if I am not home at the time of delivery?
If you are not at home during delivery, our delivery team will attempt to contact you to arrange a suitable alternative. - Do you deliver to multiple addresses?
Yes, we can deliver to multiple addresses. Please place separate orders for each address. - I’m having trouble with the next-day delivery option. What should I do?
If you encounter issues with next-day delivery, please contact our customer service for help in resolving the problem. - Is there a charge for using the cash-on-delivery payment option?
There may be an additional charge for cash-on-delivery. Please check the payment options available at checkout for details. - How much does delivery cost?
Delivery costs vary based on location and the type of delivery selected. Shipping fees will be calculated during checkout. - Do you offer international shipping?
No, we do not offer international shipping. - What shipping materials do you use?
We use secure and eco-friendly packaging materials to ensure your products arrive in good condition. - Does Mawa (Royal Golden LLC) offer free shipping in the UAE?
Free shipping may be available for orders within the UAE, subject to minimum purchase requirements and promotions. Check our website for current offers.
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