MAWA (Royal Golden LLC) Privacy Notice
Please review this privacy notice ("Notice") thoroughly to understand our policies and practices regarding your personal data and how we handle it. By using MAWA (Royal Golden LLC) websites or apps, contacting our Call Center, or otherwise providing us with your personal data, you consent to this Notice. If you disagree with this Notice or fail to provide necessary personal data (as indicated in our registration forms), (a) you must refrain from using our websites, and (b) we may not be able to offer you our products and/or services. This Notice may be updated from time to time (see Section 10). Continuing to interact with us after changes indicates your acceptance of those changes, so please review the Notice periodically for updates.
In the event of a conflict between this Notice and local data protection laws, the laws of your country will take precedence.
This Notice covers the following areas:
- Sources of Personal Data
- Personal Data We Collect and How We Collect It
- Cookies/Similar Technologies, Log Files, and Web Beacons
- Uses of Your Personal Data
- Disclosure of Your Personal Data
- Retention of Your Personal Data
- Storage and Transfer of Your Personal Data
- Access to Your Personal Data
- Your Choices Regarding the Use and Disclosure of Your Personal Data
- Changes to Our Notice
- Data Controllers and Contact Information
Scope of This Notice
This Notice explains how MAWA (Royal Golden LLC) collects, uses, and discloses your personal data. It also outlines how you can access and update your data and make choices regarding its use. It applies to both online and offline data collection activities, including information collected through our websites, social networks, Call Centres, boutiques, points of sale, and events. We may combine data collected through different methods or MAWA (Royal Golden LLC) entities. For information on how to object to this, see Section 8.
1. Sources of Personal Data
This Notice applies to personal data collected from various sources, including:
- MAWA (Royal Golden LLC) Websites: Consumer-focused websites operated by us, including our own domains and third-party social network mini-sites (e.g., Facebook).
- MAWA (Royal Golden LLC) Mobile Sites: Mobile websites managed by us.
- Electronic Communications: Emails, texts, and other messages between you and us.
- MAWA (Royal Golden LLC) Call Center: Calls made to our Call Centres.
- MAWA (Royal Golden LLC) Boutiques: Stores managed by us.
- Offline Registration Forms: Forms collected during in-store promotions, contests, or events.
- Points of Sale: Demonstrators in third-party stores assisting with orders.
- Data from Other Sources: Social networks and publicly available information.
2. Personal Data We Collect and How We Collect It
Depending on your interaction with us (online, offline, phone, etc.), we may collect various types of information, including:
- Personal Contact Information: Name, address, email, social network details, phone number.
- Account Login Information: Login ID/email, screen name, password, security questions.
- Demographic Information: Date of birth, age range, gender, location, interests, and lifestyle.
- Technical Information: IP address, operating system, browser type, device ID, geo-location data.
- Websites/Communication Usage: Clicks, page views, content interactions, collected via cookies, log files, and web beacons.
- Consumer Feedback: Information shared about your experience with our products and services.
- Consumer-Generated Content: Photos, videos, and other content shared on social networks or uploaded to our sites.
- Social Network Information: Publicly shared data from social network profiles.
- Payment and Financial Information: Credit/debit card details and other payment methods.
- Call Center Communications: Recordings for quality and training purposes (payment card details are not recorded).
- Email Interactions: Analysis of how you interact with our email content.
3. Cookies/Similar Technologies, Log Files, and Web Beacons
- Cookies/Similar Technologies: For managing cookie settings and details, please refer to our Cookie Notice.
- Log Files: Automatically recorded website activity to improve performance and security.
- Web Beacons: Small code snippets used to track web page and email interactions.
4. Uses of Your Personal Data
We use your personal data for various purposes, including:
- Customer Service: Responding to inquiries and managing orders.
- Contests, Marketing, and Promotions: Sending information about goods and services with your consent.
- Social Networks: Engaging with you through social network features.
- Personalization: Customizing your experience based on your preferences and behaviour.
- Order Fulfilment: Processing and shipping orders, fraud detection.
- General Business Purposes: Conducting internal research, security, and analysing marketing effectiveness.
- Legal Reasons or Mergers/Acquisitions: Sharing data for legal compliance or business changes.
5. Disclosure of Your Personal Data
We share your personal data with:
- Service Providers: External companies assisting with business operations.
- Credit Reporting Agencies/Debt Collectors: For credit verification and debt collection.
- Third Party Marketing: Only with your consent, we do not sell data for third-party marketing.
- Legal and Mergers/Acquisitions: As required by law or during business transitions.
6. Retention of Your Personal Data
We retain personal data as long as necessary for the purposes described or as required by law. Data for personalized experiences is kept as allowed by law.
7. Disclosure, Storage, and Transfer of Your Personal Data
- Access: Authorized staff may access your data as needed.
- Security Measures: We implement reasonable security measures but cannot guarantee complete security during transmission.
- Your Responsibility: Choose strong passwords and secure your accounts.
- Transfer: Data may be transferred to, stored, or processed in locations outside your country, which may offer different protection levels.
8. Access to Your Personal Data
You have the right to access, review, and request copies of your personal data. To modify or delete data, or exercise other rights, please contact us. Requests must include valid identification.
9. Your Choices Regarding the Use and Disclosure of Your Personal Data
- Cookies/Similar Technologies: Adjust browser settings to manage cookies.
- Marketing Communications: Opt-in or out of marketing messages and personalization.
- Interest-Based Advertising: Learn more about or opt-out of targeted ads.
10. Changes to Our Notice
We may update this Notice. Please check regularly for any changes.
11. Data Controllers and Contact Information
For questions or complaints about this Notice or our privacy practices, contact us at:
- Email: [email protected]
- Mail: Royal Golden LLC, National Industries Park, Jebel Ali, PO Box 21676, Dubai, UAE
- Call Centre: +971 50 147 7629
Applicable Law and Jurisdiction
This Notice and your access to our website are governed by the laws of the United Arab Emirates, specifically the Emirate of Dubai. Disputes will be subject to the exclusive jurisdiction of the Dubai Courts.