Terms & Conditions
Welcome to MAWA (Royal Golden LLC). These Terms and Conditions govern your use of the MAWA (Royal Golden LLC) website (referred to as "the Website" or "the Platform") and any purchases or interactions you have through it. By accessing and using this Website, you agree to comply with these Terms and Conditions, as well as our Privacy Policy and Cookies Policy. These Terms and Conditions form a binding legal agreement between you and MAWA (Royal Golden LLC) ("MAWA," "we," or "us"). If you do not agree to these Terms, please do not use the Website.
1. BASIS OF USE
1.1. The Website is provided for your personal use free of charge, subject to these Terms and Conditions and our Privacy Policy. By using the Website, you agree, on behalf of yourself and those you allow to interact with the Website under your account, to abide by these Terms and Conditions and our Privacy Policy.
1.2. These Terms and Conditions apply to all services and activities related to the Website.
2. REGISTRATION
2.1. You must be at least eighteen years old to register on the Website.
2.2. You must provide a valid UAE address for delivery of products ordered through the Website.
2.3. You must provide accurate, current, and complete information during registration and update it as necessary.
3. PASSWORD AND SECURITY
3.1. When registering, you will create a password for your account. Your password should be unique and kept confidential. You are responsible for maintaining the security of your account and password and for all activities conducted under your account. Notify our Customer Service immediately if you suspect any unauthorized use of your account or password.
3.2. We may request that you change your password or suspend or cancel your account if we suspect a security breach, in accordance with paragraph 21 of these Terms.
4. INTELLECTUAL PROPERTY
4.1. All rights, titles, and interests in the Website, including any derivative works, are protected by copyright, trademarks, database rights, and other intellectual property rights. You may view and use the content solely for personal, non-commercial purposes and must retain all copyright and other proprietary notices. Reproduction, modification, distribution, or commercial use of any content without written permission from MAWA is prohibited.
4.2. No license is granted to use any trademark of MAWA or its affiliates. "Intellectual Property" includes all trademarks, patents, copyrights, designs, trade names, and other proprietary rights.
5. LIMITATIONS
5.1. You may not use the Website for unauthorized access to other computer systems, disrupting others' use, impersonating others, or engaging in unauthorized copying, distribution, or spam.
5.2. We reserve the right to refuse or remove material posted on the Website and prohibit reposting of such material.
5.3. You are liable for any losses, costs, or damages resulting from third-party claims arising from your use of the Website, including any claims of defamation, infringement, or breach of law.
5.4. By submitting material, you grant us a perpetual, royalty-free, non-exclusive license to use, modify, and distribute the material.
5.5. We are not liable for delays or failures to perform our obligations due to events beyond our control, including natural disasters, legislation, or labour disputes.
6. USE OF COMMUNITY SITES
6.1. The Website includes community sites like message boards and user forums.
6.2. You are responsible for keeping your personal information secure on these community sites.
6.3. We do not control or moderate community site content but may refuse to post or remove material and contact you regarding concerns.
6.4. We are not liable for the privacy of user information, or the validity of opinions posted on community sites. The views expressed are not necessarily those of MAWA.
7. THIRD PARTY WEBSITES
The Website may include links to third-party websites ("External Sites") for convenience. We do not endorse or assume responsibility for the content or availability of these External Sites. Accessing such sites is at your own risk.
8. ADVERTISING AND SPONSORSHIP
Certain areas of the Website may include advertising and sponsorships. Third parties are responsible for ensuring their materials comply with relevant laws and are accurate. We are not liable for any issues arising from third-party advertising.
9. AVAILABILITY OF THE WEBSITE
9.1. We strive to ensure the Website's availability but cannot guarantee uninterrupted access. Report any issues to Customer Service, and we will attempt to resolve them promptly.
9.2. We may suspend or restrict access to the Website for maintenance or updates.
9.3. Specific product purchases may have additional terms. Contact Customer Service for details.
10. DESCRIPTIONS AND PRICES OF PRODUCTS
10.1. Product descriptions on the Website are for general information and may not exactly match the product. For detailed information, contact Customer Service.
10.2. Prices on the Website may differ from other sources. You will be charged the price listed on the Website.
10.3. If a product is underpriced due to an error, we will notify you before dispatch. You may choose to accept the correct price or receive a voucher for the difference.
10.4. Ensure your payment information is accurate and updated. Payment may be processed before dispatch.
10.5. Product prices exclude delivery charges, which will be added at checkout. Prices are in AED and may change at our discretion.
11. AVAILABILITY OF PRODUCTS
11.1. Products are subject to availability. If a product is out of stock, we will notify you and reverse any charges for unavailable items.
11.2. We may impose limits on the quantity of certain products per order or account.
12. ACCEPTANCE OF ORDERS
12.1. Purchase orders are subject to these Terms. Orders are not binding until we send an order acknowledgment email.
12.2. Once acknowledged, orders cannot be amended. You may cancel your order in accordance with paragraph 14.
12.3. We may refuse to supply a product before sending the acknowledgment email and will refund any payment made.
13. DELIVERIES
13.1. Deliveries will be made to the address you provide. You must present identification upon delivery.
13.2. We do not offer international shipping.
13.3. Delivery methods vary. We aim to deliver within 24-48 working hours but are not liable for delays beyond our control.
13.4. Ensure access for delivery, including adequate lift size for apartments.
14. CANCELLING YOUR ORDER
14.1. Orders cannot be cancelled once placed or shipped.
14.2. For complaints, contact Customer Support at +971 54 793 9001.
15. FAULTY PRODUCTS
15.1. If products are defective, you may request a replacement. Refer to our Returns and Refunds Policy for details.
16. REFUNDS
16.1. If products are defective or incorrect, we will replace them at no extra cost.
17. PAYMENTS AND CARDS
17.1. Payment is taken at the time of ordering.
17.2. We do not store credit card details.
17.3. Orders must be placed through secure web browsers. We cannot be held liable for unauthorized access to your payment data.
17.4. Charges are in local currency, with foreign currency conversions handled by your credit card network, potentially causing discrepancies.
17.5. We take reasonable care to secure your payment details but are not liable for unauthorized access to your data.
18. AMENDMENTS
18.1. We may update these Terms periodically. Changes will be communicated via email. If you do not have an account, check this page regularly.
19. RIGHT TO SUSPEND OR CLOSE YOUR ACCOUNT
19.1. We may suspend or close your account for legal breaches or failure to comply with these Terms. You will not be able to order products if your account is suspended or closed.
20. WARRANTIES AND GUARANTEES
20.1. The Website is provided "as is" without warranties or guarantees.
20.2. We are not liable for errors or technical issues but will attempt to correct inaccuracies.
20.3. We disclaim liability for compatibility issues or any resultant damages.
21. OUR LIABILITY
21.1. We are not liable for indirect or consequential damages, including lost profits or reputation.
22. PRIVACY
Your data is protected according to our Privacy Policy.
23. GOVERNING LAW
These Terms are governed by the laws of the UAE.